When Mar Sleeva Medicity—a state-of-the-art 750-bed quaternary care hospital in Kottayam,
Kerala—set out to redefine affordable, world-class healthcare, it needed more than just
physical infrastructure. It needed a scalable, future-ready digital foundation.
SMARTHMS Solutions was chosen as the technology partner to design and deploy a fully
integrated, intelligent hospital management platform from the ground up. This wasn't just
about implementing software—it was about engineering a paperless, automated, and
patient-centric healthcare environment that would evolve with the hospital's ambitious
growth.
The Challenge
As a newly established multi-specialty institution, Mar Sleeva faced high expectations:
- Set up a comprehensive HMIS from scratch for 44 specialties and 1,000+ staff members.
- Enable fully digital, paperless operations across departments.
- Ensure seamless integration of clinical, administrative, and patient service workflows.
- Support mobility, real-time data access, and patient self-service features.
- Scale rapidly as daily patient volumes increased.
The hospital's leadership demanded a technology platform that could match their vision for
operational excellence and continuous innovation.
Our Solution: SMART HMIS, Tailored for Transformation
SMART HMIS was deployed with custom architecture and deep integration to ensure every
functional aspect of the hospital was connected and optimized:
- Modular & Flexible Architecture: The system was configured to suit Mar
Sleeva's evolving departmental needs and operational structures. Its modularity ensured
departments could be onboarded in phases while maintaining data continuity.
- Mobile-First Access: A dedicated mobile app complemented the web-based
portal, enabling staff to manage workflows on the move. Doctors, nurses, and admin staff
could access patient data, manage tasks, and communicate in real-time from anywhere in
the hospital.
- 360-Degree Integration: SMART HMIS was integrated with kiosks, token
systems, TV displays, and over 30 lab machines and diagnostic systems. This created a
fully connected hospital ecosystem with optimized patient flow and reduced wait times.
Highlights of Implementation
- CPOE Module: We rolled out our flagship Computerized Physician Order
Entry module to digitize prescriptions and medical orders—eliminating manual errors and
laying the groundwork for a paperless inpatient department.
- Hyper-Converged Infrastructure: To support high availability and
flexibility, we built SMART HMIS on a hyper-converged infrastructure—enabling seamless
scale-up without compromise in performance.
- Custom Workflows & Algorithms: Unique operational needs were met by
building custom rules and workflows, ensuring that inter-department coordination was
smooth and aligned with Mar Sleeva's clinical goals.
- Staff Enablement: We conducted rigorous training and orientation for
the hospital's internal IT team—equipping them with the skills to manage, maintain, and
troubleshoot SMART HMIS independently.
Impact Delivered
1,500+
Daily Patient Load
100%
Paperless Operations
- Fully Automated Operations: SMART HMIS facilitated a truly paperless
and digitally streamlined hospital within just two years of opening.
- Daily Patient Load of 1,500+: The system scaled effortlessly to manage
high outpatient and inpatient volumes while maintaining operational efficiency.
- End-to-End System Coverage: From queue management to PACS integration,
the hospital leveraged SMART HMIS for unified data visibility and administrative control
across the board.
Beyond Implementation: A Strategic Partnership
Our relationship with Mar Sleeva Medicity is more than just a vendor-client engagement—it's a
strategic partnership. We continue to:
- Introduce new features based on evolving requirements.
- Upgrade integrations with the latest in medical technology.
- Maintain system performance at peak levels with ongoing support and optimization.
The Mar Sleeva Medicity success story showcases the power of SMART HMIS as a comprehensive,
adaptable, and high-performance hospital management platform. At SMARTHMS Solutions, we take
pride not only in our product but in the partnerships we build—empowering hospitals to focus
on what matters most: delivering exceptional patient care.
SMART HMIS: The digital foundation for tomorrow's healthcare leaders.
